Next Thursday I will be doing a webinar for MSPtv on how to outsource your helpdesk. You can register here.
As long as there are IT users, there will be a need for helpdesk support, and that is not about to change any time soon, no matter how reliable and user-friendly the technology gets. For solution providers, the service is a must to deliver value to their clients, but it’s expensive and can be a drain on staff resources. Fortunately for them, there is a low-cost alternative: outsource your helpdesk to a trusted vendor partner. The trick, of course, is finding the right partner.
Here are my slides for the webcast.