Comments on: How not to do customer support (eBay) http://strom.wordpress.com/2007/09/24/how-not-to-do-customer-support-ebay/ New and improved with just a hint of lemon Mon, 28 Dec 2009 20:05:05 +0000 http://wordpress.com/ hourly 1 By: JOJO Kinkaid http://strom.wordpress.com/2007/09/24/how-not-to-do-customer-support-ebay/#comment-73047 JOJO Kinkaid Mon, 17 Aug 2009 21:03:28 +0000 http://strom.wordpress.com/2007/09/24/how-not-to-do-customer-support-ebay/#comment-73047 There is a forum I found on the internet that is free, and helps with Ebay, PayPal, business and the law. Just post any question, the experts will answer it if it has not already been answered! The forum has a lot of expert advice on it. http://www.modeeworld.com/forums I found advice there about how to avoid EBAY suspensions, get past PayPal limitations, also lots of detailed help on creating your own business, getting past trademark violations, VERO and lots more. Plus general advice on how best to sell on EBAY, what sells the best, how to get the best price for your product, really everything related to EBAY and internet business. Also advice about how EBAY really works and how PayPal really works. The inside scoop. Beautiful forum. I was made a moderator of the forum and I love it! There is a forum I found on the internet that is free, and helps with Ebay, PayPal, business and the law. Just post any question, the experts will answer it if it has not already been answered!

The forum has a lot of expert advice on it. http://www.modeeworld.com/forums I found advice there about how to avoid EBAY suspensions, get past PayPal limitations, also lots of detailed help on creating your own business, getting past trademark violations, VERO and lots more. Plus general advice on how best to sell on EBAY, what sells the best, how to get the best price for your product, really everything related to EBAY and internet business.

Also advice about how EBAY really works and how PayPal really works. The inside scoop.

Beautiful forum. I was made a moderator of the forum and I love it!

]]> By: Steven http://strom.wordpress.com/2007/09/24/how-not-to-do-customer-support-ebay/#comment-72115 Steven Mon, 06 Oct 2008 22:25:47 +0000 http://strom.wordpress.com/2007/09/24/how-not-to-do-customer-support-ebay/#comment-72115 Ahem! As a seller, it's been my impression that eBay did not consider me a customer -- rather the buyers where the ones they considered their customers. But alas, you, an exalted buyer, had customer support trouble as well. At least they dish out their customer support evenly across the board -- lousy customer service for all. It is incredulous to me that a company with that kind of support can thrive. Oh well, I guess it's good to be a monopoly. Ahem! As a seller, it’s been my impression that eBay did not consider me a customer — rather the buyers where the ones they considered their customers. But alas, you, an exalted buyer, had customer support trouble as well.

At least they dish out their customer support evenly across the board — lousy customer service for all.

It is incredulous to me that a company with that kind of support can thrive. Oh well, I guess it’s good to be a monopoly.

]]> By: George http://strom.wordpress.com/2007/09/24/how-not-to-do-customer-support-ebay/#comment-72106 George Fri, 03 Oct 2008 23:02:12 +0000 http://strom.wordpress.com/2007/09/24/how-not-to-do-customer-support-ebay/#comment-72106 I tried Live Help 2x today and was first directed to another company's support. Came back and was told they will send me the Live Cashback message and it will take an hour to arrive. I got supicious at this point, that it would take an hour to arrive so I jotted down her name and session ID. (I believe those names are randomly generated) Of course 2 hours later there is no such msg. Yes she did log off on me after I thanked her (but not before I jotted down the ID). Next time I use Live Help I will Fraps it and just post them on Youtube for everyone. I tried Live Help 2x today and was first directed to another company’s support. Came back and was told they will send me the Live Cashback message and it will take an hour to arrive. I got supicious at this point, that it would take an hour to arrive so I jotted down her name and session ID. (I believe those names are randomly generated) Of course 2 hours later there is no such msg. Yes she did log off on me after I thanked her (but not before I jotted down the ID). Next time I use Live Help I will Fraps it and just post them on Youtube for everyone.

]]> By: D http://strom.wordpress.com/2007/09/24/how-not-to-do-customer-support-ebay/#comment-72003 D Sun, 17 Aug 2008 17:00:01 +0000 http://strom.wordpress.com/2007/09/24/how-not-to-do-customer-support-ebay/#comment-72003 Gary & Thom, How did you get "suspended for life" for a chat if it didn't have anything to do with feebay? I just was suspended (second time in 1 month!) for something I did 5 years ago! Isn't there a statute of limitations here? If they'd concentrate on present c/svc problems (as if there aren't that many) instead of delving into the past, they'd be better off. The first suspension was their c/s reps fault, as SHE told me it was ok to list a certain item if I used the old "designer inspired by" or "compatible with"...WRONG! I spent abou 1 week, 5 plus hours a day, while on hold, crazily sending unanswered e mails, threatening lives, swearing (Mark Twain was right), you name it! Got 75 names..was promised the world...finally got to the top. A supervisor who actually dug @ to find chats, e mails, phone calls & notes and I was reinstated. To this day, they will not acknowledge that it was their fault. Schmucks. But, did I learn alot! I had the same sort of experience w/ PP that week..(when it rains, it pours!) A buyer from Germany "claimed" she never rec'd the item...as usual...yea, right. SO the chgbk took place 1-2-3. I'd faxed, e mailed & MAILED in my original proof of shipping w/ the tracking #. Nope...not good enough. The "buyer is always right"...the h---w/ me. I'm ranting, screaming, again like a lunatic! They're insisting my proof/receipt is "not good enough" as proof! Okay...PP is right & USPS is wrong! $%%^&**&*( THIS! I was NOT giving up! I entered the tracking #...yep...delived to this b---- in Germany on July 5, (or whenever) 2008 at 2:22 pm! STill not viable proof? SO back on the phone again. Another 3 hours to get to a supv & then after 1 hr on hold, the head of escalations! WOw! SHe was great (bidding for # starts at $.02). I explained for the 20th time & SHE enters my tracking # & voila...proof! What did they do before that warranted MY PROOF invalid/not good enough? The imbecile who rec'd it, took it upon THEMSELVES to use a VOIDED...VOIDED PP shipping label as proof!Voided!!! (immediately after I voided it, as one of many, I switched to Stamps.com.). That's what they used. Where did all my e mails, faxes & mail go/end op? In a huge garbage dump wher all questions that they are just too uninformed(putting it nicely) to even answer, goes! In ebay training, they learn 2 things...only 2. #1. "I apologoze". #2. I can understand how frustrating this must be for you". RIGHT! If you UNDERSTAND, why m I getting a form letter with links I've raed already with the personalization of my name inserted at the top & once during the e mail retort. I'm getting all riled up & going back to listing on ioffer. I see my viewers rising by 1-2 every day... :-(. Mr. Grabber was great, altho he couldn't "grab" suspended items, so thatn G-d for saved listings in Auctiva! Paste & copy. When will SOMEONE ever. ever devolope an alternative site? Why doesn't Bill Gates just give the funding to someone & let us all go wild! Get ebay OFF!!! THEY DO NOT GIVE A -----! AT ALL!!!!! Phew.... That's all. D Gary & Thom,
How did you get “suspended for life” for a chat if it didn’t have anything to do with feebay? I just was suspended (second time in 1 month!) for something I did 5 years ago! Isn’t there a statute of limitations here? If they’d concentrate on present c/svc problems (as if there aren’t that many) instead of delving into the past, they’d be better off. The first suspension was their c/s reps fault, as SHE told me it was ok to list a certain item if I used the old “designer inspired by” or “compatible with”…WRONG! I spent abou 1 week, 5 plus hours a day, while on hold, crazily sending unanswered e mails, threatening lives, swearing (Mark Twain was right), you name it! Got 75 names..was promised the world…finally got to the top. A supervisor who actually dug @ to find chats, e mails, phone calls & notes and I was reinstated. To this day, they will not acknowledge that it was their fault. Schmucks. But, did I learn alot! I had the same sort of experience w/ PP that week..(when it rains, it pours!) A buyer from Germany “claimed” she never rec’d the item…as usual…yea, right. SO the chgbk took place 1-2-3. I’d faxed, e mailed & MAILED in my original proof of shipping w/ the tracking #. Nope…not good enough. The “buyer is always right”…the h—w/ me. I’m ranting, screaming, again like a lunatic! They’re insisting my proof/receipt is “not good enough” as proof! Okay…PP is right & USPS is wrong! $%%^&**&*( THIS! I was NOT giving up! I entered the tracking #…yep…delived to this b—- in Germany on July 5, (or whenever) 2008 at 2:22 pm! STill not viable proof? SO back on the phone again. Another 3 hours to get to a supv & then after 1 hr on hold, the head of escalations! WOw! SHe was great (bidding for # starts at $.02). I explained for the 20th time & SHE enters my tracking # & voila…proof! What did they do before that warranted MY PROOF invalid/not good enough? The imbecile who rec’d it, took it upon THEMSELVES to use a VOIDED…VOIDED PP shipping label as proof!Voided!!! (immediately after I voided it, as one of many, I switched to Stamps.com.). That’s what they used. Where did all my e mails, faxes & mail go/end op? In a huge garbage dump wher all questions that they are just too uninformed(putting it nicely) to even answer, goes! In ebay training, they learn 2 things…only 2. #1. “I apologoze”.
#2. I can understand how frustrating this must be for you”. RIGHT! If you UNDERSTAND, why m I getting a form letter with links I’ve raed already with the personalization of my name inserted at the top & once during the e mail retort. I’m getting all riled up & going back to listing on ioffer. I see my viewers rising by 1-2 every day… :-( . Mr. Grabber was great, altho he couldn’t “grab” suspended items, so thatn G-d for saved listings in Auctiva! Paste & copy. When will SOMEONE ever. ever devolope an alternative site? Why doesn’t Bill Gates just give the funding to someone & let us all go wild! Get ebay OFF!!! THEY DO NOT GIVE A —–! AT ALL!!!!! Phew….
That’s all.
D

]]> By: Gary http://strom.wordpress.com/2007/09/24/how-not-to-do-customer-support-ebay/#comment-71947 Gary Sun, 27 Jul 2008 09:23:10 +0000 http://strom.wordpress.com/2007/09/24/how-not-to-do-customer-support-ebay/#comment-71947 I'm glad to see It's not just me, I have been suppened for life for a argument in one of there chat rooms, This has nothing to do with ebay or my hard earned 345 %100 fb, Owell I do have to get a job now but won't have to worry about being blackmailed by a new buyer or never knowing whats changeing next. btw I still haven't had any help from customer service. I’m glad to see It’s not just me, I have been suppened for life for a argument in one of there chat rooms, This has nothing to do with ebay or my hard earned 345 %100 fb, Owell I do have to get a job now but won’t have to worry about being blackmailed by a new buyer or never knowing whats changeing next. btw I still haven’t had any help from customer service.

]]> By: Brent http://strom.wordpress.com/2007/09/24/how-not-to-do-customer-support-ebay/#comment-71621 Brent Thu, 17 Apr 2008 03:06:35 +0000 http://strom.wordpress.com/2007/09/24/how-not-to-do-customer-support-ebay/#comment-71621 I'm curious to see if eBay can make a success of this. They usually destroy everything they touch these days. I’m curious to see if eBay can make a success of this. They usually destroy everything they touch these days.

]]> By: Jeff Bridges http://strom.wordpress.com/2007/09/24/how-not-to-do-customer-support-ebay/#comment-71617 Jeff Bridges Tue, 15 Apr 2008 18:32:31 +0000 http://strom.wordpress.com/2007/09/24/how-not-to-do-customer-support-ebay/#comment-71617 I had the same problem about 3 times over the last 5 years. I couldn't fine out what I did or how the heck to get back on and I was relying on ebay to move my items. I found a couple sites that will help in these cases, one is www.ebay-phone-number.com I'm glad I finally have these numbers, never realized how many are hidden from the public, they also list the paypal phone numbers. Another site I found some usful info was related, www.suspended-from-ebay.com I have a couple unrelated back-up accounts now. It seems to take forever to clear these messes up, if you can clear them up or find any human to talk to! I had the same problem about 3 times over the last 5 years. I couldn’t fine out what I did or how the heck to get back on and I was relying on ebay to move my items. I found a couple sites that will help in these cases, one is http://www.ebay-phone-number.com I’m glad I finally have these numbers, never realized how many are hidden from the public, they also list the paypal phone numbers. Another site I found some usful info was related, http://www.suspended-from-ebay.com I have a couple unrelated back-up accounts now. It seems to take forever to clear these messes up, if you can clear them up or find any human to talk to!

]]> By: brad http://strom.wordpress.com/2007/09/24/how-not-to-do-customer-support-ebay/#comment-71266 brad Thu, 31 Jan 2008 17:30:50 +0000 http://strom.wordpress.com/2007/09/24/how-not-to-do-customer-support-ebay/#comment-71266 My past and current experience emailing eBay customer support indicates that you should allow at least 10 days for a response. I'm still waiting over 10 days for the last one. Not certain they will ever reply. Chat session suggested resending email. Some chatterers are more helpful than others. Very frustrating. My past and current experience emailing eBay customer support indicates that you should allow at least 10 days for a response. I’m still waiting over 10 days for the last one. Not certain they will ever reply. Chat session suggested resending email. Some chatterers are more helpful than others. Very frustrating.

]]> By: Fred Dunn http://strom.wordpress.com/2007/09/24/how-not-to-do-customer-support-ebay/#comment-54298 Fred Dunn Tue, 25 Sep 2007 12:25:39 +0000 http://strom.wordpress.com/2007/09/24/how-not-to-do-customer-support-ebay/#comment-54298 eBay has an attitude that they do not need customer service as they are the "800 pound gorilla" of web auction sites. I refuse to dela with eBay or any of it's Store fronts because I simply do not trust them. eBay has an attitude that they do not need customer service as they are the “800 pound gorilla” of web auction sites.
I refuse to dela with eBay or any of it’s Store fronts because I simply do not trust them.

]]> By: Fran http://strom.wordpress.com/2007/09/24/how-not-to-do-customer-support-ebay/#comment-54195 Fran Mon, 24 Sep 2007 20:57:00 +0000 http://strom.wordpress.com/2007/09/24/how-not-to-do-customer-support-ebay/#comment-54195 I had exactly the same experience after eBay suspended my account several months ago. It took me ages to locate the 'chat' option for support--after getting the same non-response to an email. I couldn't agree more about the bad message this sends to eBay customers. But, I continue to use eBay--haven't found a good alternative for finding the unique sorts of things I look for. So, d.... if I do and d.... if I don't! I had exactly the same experience after eBay suspended my account several months ago. It took me ages to locate the ‘chat’ option for support–after getting the same non-response to an email. I couldn’t agree more about the bad message this sends to eBay customers.

But, I continue to use eBay–haven’t found a good alternative for finding the unique sorts of things I look for. So, d…. if I do and d…. if I don’t!

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